Error with letter from sponsored child

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
The Compassion app shows that our sponsored child sent a letter on Dec. 5 but instead of being able to view the letter(like we can with our other sponsored child) there is an “X”. Was there an error when someone posted the letter?
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Audrey Trevino

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Posted 1 month ago

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Sierra, Employee

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Hi Audrey! Thank you for reaching out to us! According to our records, that letter from Timoteo is still in translation. Once the translation is complete, that x will go away and you'll be able to view the letter. :)