Errors with the app

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  • Problem
  • Updated 4 years ago
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Any time I try to write my little girl a letter with the compassion app it tells me that something didn't work correctly and I should contact compassion. It has been doing this since about October last year... I've tried to contact before. Hoping this time something will be fixed.
Photo of Alainya Falk

Alainya Falk

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  • frustrated

Posted 4 years ago

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Photo of Chantel


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If you haven't already done so, try uninstalling and then reinstalling the app. I've had a few issues also and this always corrects it for me.
Photo of Susan


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Alainya, I am so sorry to hear that you have been having trouble writing to your child through the app for so long! Uninstalling and reinstalling might help. Also, you might try clearing your cache, restarting your phone, and logging in again. Please let us know if any of that helps. 

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