Extra charges

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  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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Maria Cindy Queecano Cahuana (PE043900134) was removed from my account back in march but was just put back on and I was charged as well. Could you please fix this.

Thank you for all you do.
Robert Ball (07505912)
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Robert Lee Ball

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Robert, I am so sorry that Maria's sponsorship donation was charged again after you had requested her to be removed from your account last month. We've been working to remove her from your account fully, but there is an error in the system that is not allowing us to do so. I do know that it is being worked on for you! In the meantime, I have removed the automatic donation from her sponsorship for you, meaning there won't be another donation pulled from your card for Maria. Do I need to refund that $38 to you? I can also move that over to cover support for Tania for May, which means her next donation would not be due until June then. We just need to know which way you'd prefer to handle it.
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Robert Lee Ball

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Thank you so much!!! Moving that payment to cover Tania for may would be perfect.
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Sarah, Sponsor and Donor Relations, Social Media

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I've submitted the request to take care of this for you, Robert.

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