Family gift failed to post

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  • Updated 8 months ago
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I sent family gifts to both Tutor and Thanapat on 03/02/2018 but they haven't posted in my giving history under my acct. at compassion . com. Any ideas?
Thanks
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mark bowen

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Posted 8 months ago

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Jonathan Royce Hostettler

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You could try reposting it?
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Sarah Heacock Schreffler

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Have they come out of the account you paid them through? If so, I've found sometimes gifts don't "Show up" on my giving history until the month is out. 
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Susan, Sponsor and Donor Relations, Social Media

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Hi Mark! I apologize for the confusion. I am showing that both of these gifts went through and have posted your account, at least from what it says on my end. There are other donations since then so maybe they are a little hidden in the donation history? Did these gifts post to your bank account? 
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mark bowen

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Hi Susan, thanks. Yes, they were deducted from my bank acct.
No, they're just not in the giving history.
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Madison

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Hello Mark!

I do see that we did process this contribution, and it looks like our system did create two accounts for you. I have submitted a request to our processing team to merge these two accounts together. Once they have successfully completed this, you will be able to see your contribution on your giving history! I'm sorry about this inconvenience but thank you for reaching out to us! Let us know if you have any further questions! :) 

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