family gift

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I sent a family gift to Nupur's family in April and I was told by a Compassion employee that I would receive a picture of Nupur's family afterwards but I have not received one yet. Is there a certain length of time that it takes for a picture to arrive?
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Jasmine Howard

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Posted 2 years ago

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Debra Gonzalez

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I have seen where the staff tell people up to 6 months then they will check into it for you.
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Sarah Heacock Schreffler

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Whenever you send a gift of $60 or more, you will receive a picture of what was sent. OFTEN (but not always) a family gift will end up with a picture of the family. You do need to wait 6 months after the date the gift was sent. But that would be October for an April gift so I'd contact them to look into the situation.
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Christina, Employee

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Hi Jasmine! Thank you so much for your heart to bless sweet Nupur and her family with a very generous family gift! I'm sorry for any confusion on when we received this gift as I can see that your family gift was processed on June 2nd. Sarah is right; we do need to allow up to 6 months for our field staff to have enough time to receive the gift funds, transfer currency, and deliver it to the project. Once your gift arrives at the project, a field staff member will meet with Nupur and her family to counsel in how they should spend the gift and then help them utilize your gift funds. Once they have purchased their gifts, Nupur will write a thank you letter letting you know what they bought, and the staff will take a picture. As you can imagine, this can be quite an extensive process, and that is why we give 6 months until we contact the field office about thank you letters. Because your give was processed on June 2nd, we do need to wait until December 2nd. Please do let us know if you have not received a thank you letter by then, and we will be happy to help you further :). Have a blessed day and a Happy Thanksgiving! 

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