Faster ways to view past letters?

  • 1
  • Idea
  • Updated 10 months ago
  • Implemented
Merged

This conversation has been merged. Please reference the main conversation: Faster ways to view past letters?

I wish that there was a faster way for sponsors to view past letters. I like that sponsors are able to look at past letters they have written, but they take so long to load. It would be nice if the letters would load faster. Another idea is maybe there could be thumbnails of the letters, so a sponsor could quickly see what photos the sent in the past without waiting for the letters to load. Another great option would be if sponsors could save past letters to their own computer, in a format that was not so slow to load (PDF?). Sometimes when I am busy I want a way to quickly look back and see which photos I included with my recent letters.

In the past I have copied and pasted the text of the letter (from the emails I get) into a word document, and if I have been very diligent I have made a note of coloring pages or photos that I have included. But it would be nice if there were an easier way to save and view this information. When I am real busy I don't always get this done, and I don't like to take the time to click through several recent letters and wait for them to load in my account.

Do any other sponsors share this concern, or have any good tips to keeping track of what you have sent each child?

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Beth

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Posted 1 year ago

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Andrea Watt

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Actually I'd like to just say I agree. Or I wish that a copy of the letter was sent in the email instead of just a notification that it's available on the website. The loading is very slow and I would like to keep the letters even after my kids graduate the program. I could download and save the letters to my computer if the letters came as an email attachment.
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Shannon Massey, Employee

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Hi guys! Thank you for the feedback! We truly do take all of your ideas to heart! The easiest way that I would suggest is just right clicking on your letter and saving it as an image. This will allow you to keep all your letters and open them much quicker the second time around! :)
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Susan, Sponsor and Donor Relations, Social Media

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Beth and Andrea, we greatly appreciate your feedback! We now offer thumbnails of the letters that are available to be viewed. It is still a small image so you would not necessarily be able to read it. That said, you can still download each letter or click on each letter to view what you have sent previously. Hope this helps! 

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