Faster ways to view past letters?

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I wish that there was a faster way for sponsors to view past letters. I like that sponsors are able to look at past letters they have written, but they take so long to load. It would be nice if the letters would load faster. Another idea is maybe there could be thumbnails of the letters, so a sponsor could quickly see what photos the sent in the past without waiting for the letters to load. Another great option would be if sponsors could save past letters to their own computer, in a format that was not so slow to load (PDF?). Sometimes when I am busy I want a way to quickly look back and see which photos I included with my recent letters.

In the past I have copied and pasted the text of the letter (from the emails I get) into a word document, and if I have been very diligent I have made a note of coloring pages or photos that I have included. But it would be nice if there were an easier way to save and view this information. When I am real busy I don't always get this done, and I don't like to take the time to click through several recent letters and wait for them to load in my account.

Do any other sponsors share this concern, or have any good tips to keeping track of what you have sent each child?

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Beth

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Posted 1 year ago

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Steve

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We have a scrap book for each of our kids.  Every letter we send or receive goes into the book, whether it's electronic or US mail.  We also give the sponsored child a scrap book just like it to keep letters in, if they choose.  By the time we get a chance to deliver the book there is usually already letters and pictures in the book. 

This is very helpful to know what you wrote about and when, especially if you write to several kids.
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Beth

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Thanks, Steve. I keep every letter I receive from my kids in a file. I also use to print every letter I wrote, and even sometimes kept a copy of the coloring pages, but I quit that some time ago. Perhaps paper copies is still the easiest and quickest way to review past letters... I know quite often I would flip through past letters I had written as I was working on a new letter. Perhaps a notebook would be easier than a file folder.
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Garry Sagel

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A download option would be nice, although it would probably take as long to download as it does to look at the letter. I did keep physical copies, but the space they were taking up was just too much, so I am in the process of converting everything to digital. But, with 22 years of letters, it is taking some time.
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Beth

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You are diligent, Garry! Perhaps just go digital with the letters from here forward? I agree, my file folders were getting stuffed, which is why I quit keeping printed copies of the letters that I sent.

Regarding the download time, I have downloaded PDF's from many different sources, and they do not take nearly as long is it takes to load 1 single page of our letters on the compassion site.

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Shannon Massey, Employee

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Hi guys! Thank you for the feedback! We truly do take all of your ideas to heart! The easiest way that I would suggest is just right clicking on your letter and saving it as an image. This will allow you to keep all your letters and open them much quicker the second time around! :)
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Beth

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Garry, thanks for pointing out that we need to do each page separately! I probably would not have noticed that until I finished when I got to save my letters!
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Beth

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Thanks, Shannon. I did not know we could do that. I tried it out on 2 pages of a letter, and it does work great! This would give me the quick visual I wanted, as well as saving the text to read also. While it would obviously be quicker to just have to do one save for each letter (I see my idea is "under consideration"), the option you mentioned is much better than what I have been doing. Have a great day!
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Beth

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One more comment, by having the photo pages as separate files, I can see the quick thumbnail that I wanted, without even opening the file (by setting the view in that folder to extra large icons). That feature would likely be lost if the letters were PDF instead of images. I'm going to go with your method, Shannon, and see if that makes my letter writing easier.
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Christina, Employee

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Hi Garry and Beth! You both have wonderful suggestions for saving electronic files of your letters! I'm so sorry that we do not currently have an easier way to save your full letters at once in one file, but we do appreciate your feedback to help us improve our methods in the future :). 
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Sarah Heacock Schreffler

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When new letters come in, I print them to PDF with the date they came in. I also print to PDF every letter I send electronically and scan and save the few I send in paper. When you hit print, it brings up all the pages at once though (depending on the printer I have the computer set to) sometimes it prints one page to two pages of a PDF (a line or two bleeding over)
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Andrea Watt

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Given the load time to view them on the website I really wish the images were just directly emailed to me. Right now I get an email notification but then have to load on the website. Plus my email I could keep permanently without having to individually download each page.
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Madison

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Hi Andrea! That is a great suggestion! Right now, we do just email you and let you know that you have a letter from your child. The only way to keep these letters electronically and permanently would be right clicking on each page of the letter and saving them to your computer. Thank you so much for your suggestion!! :)
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Beth

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This reply was created from a merged topic originally titled Faster ways to view past letters?.

I wish that there was a faster way for sponsors to view past letters. I like that sponsors are able to look at past letters they have written, but they take so long to load. It would be nice if the letters would load faster. Another idea is maybe there could be thumbnails of the letters, so a sponsor could quickly see what photos the sent in the past without waiting for the letters to load. Another great option would be if sponsors could save past letters to their own computer, in a format that was not so slow to load (PDF?). Sometimes when I am busy I want a way to quickly look back and see which photos I included with my recent letters.

In the past I have copied and pasted the text of the letter (from the emails I get) into a word document, and if I have been very diligent I have made a note of coloring pages or photos that I have included. But it would be nice if there were an easier way to save and view this information. When I am real busy I don't always get this done, and I don't like to take the time to click through several recent letters and wait for them to load in my account.

Do any other sponsors share this concern, or have any good tips to keeping track of what you have sent each child?
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Susan, Sponsor and Donor Relations, Social Media

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Hi Everyone! We greatly appreciate your feedback! We now offer thumbnails of theletters that are available to be viewed. It is still a small image so you wouldnot necessarily be able to read it. That said, you can still download eachletter or click on each letter to view what you have sent previously. Hope thishelps! 
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Beth

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Hi Susan, Where do we find these thumbnails? I just was in my account and didn't see them.
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Sarah Heacock Schreffler

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There are thumbnails of the letters on the ipad app. But I didn't realize it was a thumbnail of that letter in particular -- I thought it was an image of a generic letter.
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Beth

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So, are the thumbnails not available when logging in from a computer?
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Sarah Heacock Schreffler

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Not that I have seen.
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Susan, Sponsor and Donor Relations, Social Media

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Beth, I apologize. These thumbnails are only available on the iPad app at this time, but I believe we are planning to make them available on both computers and devices in the future. 
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theresa angeletti

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These are great ideas. I stopped the book long ago- my biggest problem with the slow liad is trying to find the topic: Easter, welcome, Christmas, springetc. I will try the thumbnails!!!

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