Financial problem

  • 1
  • Question
  • Updated 12 months ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I have been sponsoring my child for a year and have recently been having financial strains due to college. I expresssed my concern and compassion graciously covered 3 months for me. However, I was also told that the rate would be reduced to half for 5months but I just got charged the full amount. If there is any way this can be fixed that would be appreciated. I do not want to cancel my sponsorship but I am still struggling financially. My sponsorship number is 07374625.
Photo of Leticia Alcantar

Leticia Alcantar

  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Leticia, I am so sorry that we still charged the full amount this month. It does look like there was an issue with the reduced rate that I just corrected. I also sent a refund for the extra $19 to be placed back on your credit card. 

This conversation is no longer open for comments or replies.