Financial problem

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I have been sponsoring my child for a year and have recently been having financial strains due to college. I expresssed my concern and compassion graciously covered 3 months for me. However, I was also told that the rate would be reduced to half for 5months but I just got charged the full amount. If there is any way this can be fixed that would be appreciated. I do not want to cancel my sponsorship but I am still struggling financially. My sponsorship number is 07374625.
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Leticia Alcantar

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Posted 2 years ago

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Leticia, I am so sorry that we still charged the full amount this month. It does look like there was an issue with the reduced rate that I just corrected. I also sent a refund for the extra $19 to be placed back on your credit card. 

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