If a child was sent to the event, they will not be online. Did you get a piece of paper with a code on it to pay for the child online? Depending on when the event was -- it can take some time for the information on sponsored kids to get back to Compassion.
Hi Jeff! I see that you actually chatted with one of our representatives this morning, and you were able to get everything set up with Gabriely's sponsorship. :) Please let us know if there is anything else we can do for you!