find sponsored child

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I recently sponsored a 5 yr old child from Mexico, Zayuri Jeminez. She is not showing up on my sponsorship page. When can I expect to see her there? My name is Diane Kunz
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Diane Kunz

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Posted 2 years ago

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Shannon Massey, Employee

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Hi Diane, 

I apologize for the wait on adding Zayuri to your account. I see that she is on hold on your account at the moment, likely because when you added her, it was pulled for someone to look at it. There is likely nothing wrong, and often times this just happens because someone needs to manually enter something. You should see her added to the account within a month or so. Typically this would never take so long, but we are currently behind quite a bit due to the closing of India. I do apologize for the wait. Please know we are working as quickly as possible to get these processed and get back on track. Also, you will not be charged until your sponsorship goes through. Again, I am so sorry for the extended delay! We appreciate your understanding and patience during this time. 

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