Finding a specific child to sponsor

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How do I find out if a specific child I previously selected to sponsor two months ago is still available for sponsorship. I received an email stating there was an error in processing him and that I should select another child. It did not say why or if he was still available for sponsorship. If possible I would like to keep him for sponsorship.
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Stacey Stricklind

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Posted 2 years ago

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Lisa-Marie

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Hello! You can attempt to find out if your child is still available by using the advanced options on Compassion's website and typing in his name :

https://www.compassion.com/sponsor_a_...

Hope that helps!
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Christina, Employee

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Hi Stacey! Welcome to the Compassion family! We greatly appreciate your heart to give your love and support to a sweet child in need! I do indeed see that you have chosen to sponsor little Koffi from Togo. He is so adorable in his orange shirt! I sincerely apologize for our response to your email letting you know that you could not sponsor him. I'm so sorry for our confusion and misinformation regarding this precious boy. When our processing team received your request to sponsor him, regrettably, it did not go through the "happy path". This basically means that one of our processing team representatives will need to take care of your new sponsorship manually. Sadly, this means that it could take up to two months right now to be taken care of. I assure you that this is much longer than it would normally take, and I am deeply sorry for this delay. The reason it may take this long is due to a backlog that out processing team is experiencing which is causing a delay. Please rest assured that we will take care of your sponsorship and place sweet Koffi on your account as soon as possible. We cannot thank you enough for your grace and patience as we work diligently to take care of this backlog. God bless you!

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