First letter not appearing on Compassion app

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  • Updated 7 months ago
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Hello, I recently started sponsoring a child, and received an email that prompted to write my first letter by filling some blanks. I sent a letter the same day I received that email. I later received another email asking me to set up my account with Compassion, so I can track my letters on the Compassion app. After I set up my account, I do not see the letter I sent in the letters history on the app. May I have confirmation on whether my first letter was sent? If so, will it appear on the app? Thank you!
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Wesley Cheung

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  • was feeling upset that my first letter might not have been sent, but right now hoping things will be fixed. thanks!

Posted 7 months ago

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Vicki E

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I wrote the same online intro form letter to a girl I sponsored on the 1st & it showed up in my account as In Translation today.
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Wesley Cheung

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Thank you for letting me know, Vicki! My first letter showed up in the app today!
(Edited)
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Shannon Massey, Employee

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Hi Wesley, 

I am so sorry, but I am not seeing that letter on your account. Did you by chance receive a confirmation email after sending your letter? 
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Wesley Cheung

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Hi Shannon,

Unfortunately, no. :/ Would you recommend that I use the app to write a new first letter?

Thank you so much for your help.

Wesley
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Wesley Cheung

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Hi Shannon,

I just found out that my first letter showed up in the app. Thank you again for your help!

Wesley
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Shannon Massey, Employee

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Hi Wesley, 

That is great! It must just still have been in process! :) Also, please know that anytime you write on the app or online at Compassion.com, those letters are the same and will go through the same process. So you can just choose whichever is easier for you! :)

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