First letter to Mathivanan

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Hello! I started sponsoring Mathivanan (LK020600091) on 1/25/17 and wrote my first letter to her online on 1/30/17.  When I look online at the progress, it is still shows that it was just received with a date of 1/30/17, but no other progress other than that.  I know that there are many known issues with the letter writing system right now, and I don't want to add to the stress of everything, but at this point I'm wondering if sending in a physical letter will have a better chance of being processed at this point than sending it in online.  Or are both ways equally slow right now?  Anyhow, since she is a new sponsorship, and I want her to get my first letter sooner rather than later, is there anyway that someone could look into why this letter is so slow to be sent?  I also think this one is stalled for some reason, because I wrote to another child online at the end of February, and that one seemed to go through the system just fine.


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Anne Oliver

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Posted 3 years ago

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Shannon Massey, Employee

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Hi Anne! I apologize that this letter has taken so long to be pushed through. I have sent this into out technical team to be manually looked at and sent through as soon as possible. Secondly, even with the issues with our online letter system, your online letters are likely to be processed sooner via the online portal at this time. We appreciate your patience! 

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