Get our childs mail 3-4 months late

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  • Updated 3 years ago
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We love sponsoring our child but have been getting his letters 3-4 months after he has written them.  Can anything be done?  We wonder if he has to wait that long to get ours as well even though we post them online.  It's especially disturbing to get birthday and Christmas letters months after those special occasions.
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Julie Boone Gram

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Posted 3 years ago

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KristenH, Champion

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Hi Julie, I'm just another sponsor like you but hopefully I can share how the process works a bit. When you write a letter online, it is printed in the Colorado office, sorted and mailed with other letters going to the same country as your child. It's then translated and sent to individual centers. This process can take 2-3months, and then to receive a reply it takes another 2-3 months.
The good news is that Compassion is in the middle of updating their correspondence process and this will cut down the time it takes to send letters and receive replies.
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Julie Boone Gram

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Hope they can update it soon as I really hate getting his letters months after the fact.
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Erik Davison

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The changes take place on April 11 so you should be seeing a change very soon!
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Jennifer

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Like Kristen said the process right now is long but with the updates to the system and processing will cut time down to 3-4 weeks for letters, extras like stickers and bookmarks etc will still be sent snail mail and still take a couple months. Compassion suggests sending birthday and holiday stuff at least 2 months a head of time. Hope this helps, don't worry about the timing though they love getting the stuff even if it's late.
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Lindsay

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Hi, Beth! I, too, am just another sponsor but to answer your last question about the possibility of sending one item and having it scanned and sent to multiple children- Unfortunately that is not going to be done. It's a question that several have raised to Compassion but it's just not within the ability to do right now.
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Lindsay

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Hi, Beth! I, too, am just another sponsor but to answer your last question about the possibility of sending one item and having it scanned and sent to multiple children- Unfortunately that is not going to be done. It's a question that several have raised to Compassion but it's just not within the ability to do right now.
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Sarah, Sponsor and Donor Relations, Social Media

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Beth, I am sending you an email invite to the Facebook group for other sponsors. Also, Susan just posted the new guidelines through this forum here. If you scroll down toward the bottom of the post, you will see it :).
(Edited)
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Beth

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Thanks. Got the email invite. Unfortunately, the link just takes me to a login page, says I logged in successfully, but does not take me to a post. Oh well, I will find out when they announce the changes to everyone.

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Teresa Dawn

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Beth,  they are posted on these forums too now, but there is no need to log in for the group, other than to log into facebook, but once on facebook you'll need to visit the group's page and it will be the first post on the page. 
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Chantel

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Staff: Can you please add me to the Facebook group?
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Sarah, Sponsor and Donor Relations, Social Media

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Crad, I just sent you an email invite for the Facebook group created for other sponsors :). Enjoy!
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Chantel

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Thanks!

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