Gift not received?

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  • Question
  • Updated 2 weeks ago
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I have sent two gifts to my sponsored child and on the app it only shows one. Can you explain this please? Also, can you verify that our child receives the stickers that I have sent?
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Mike Maust

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Posted 2 weeks ago

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Sarah Heacock Schreffler

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Was one of those gifts a Christmas gift?
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Mike Maust

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One for his Birthday (2018) and one for Christmas (2018)
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Sarah Heacock Schreffler

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The Christmas gift does not count in that count -- only Child and Family gifts.
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Sierra, Employee

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Hi Mike! Sarah is correct - Because Christmas gifts are pooled into a large fund and distributed evenly among all the children in our program, then that specific gift wouldn't show on your app. I apologize for any inconvenience this may cause. In regards to the stickers, would you kindly provide me with your sponsor number, so I can verify that those were sent on? I was unable to find your account from the email address that you provided.