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I have not received photos or a description of the gift purchased for the $110 gift to Luciana (PE5290573). Over six months ago I sent a check for $110, designated as a gift. Since the Compassion website provides increments of $10, up to $100, I asked (via chat) how to send the full $100. I was advised to send a check for $110.
I mailed a check for $110 with a letter, dated February 9, 2016. The last paragraph of the letter stated, "Enclosed is a check in the amount of $110, for Gelen Luciana Huaman Marcelo (PE-5299573). If she is not going to receive $100, please do not cash the check but notify me." Despite my specific request, the money was applied to my monthly support.
In a phone conversation I was assured that this problem was taken care of and that Luciana would receive the $100.
Also, I have received only one letter from Luciana (besides the pre-sponsorship letter) since sponsoring her in June, 2015. I have written six letters this year. I thought the expectation was 2 to 6 letters a year. I have received one in 15 months.
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Posted 3 years ago
Sarah, Official Rep
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I would like to follow-up on the two letters that were in the works four weeks ago. One was a follow-up to a personal gift. The other would be only the second letter received since sponsoring Luciana in June, 2015.
I'm not giving up on Luciana. I met here last May and plan on visiting her again in April. It's kind of sad to think I haven't received but one letter and will have visited her twice. I'm sure she must be wondering what went wrong with her sponsor after the visit if she hasn't heard from me either. I have several letters in the works.
Thanks for your help! I know these are tough times and everyone is going through similar problems, but I still feel like I need to represent my sponsored kids. I don't think they understand technical problems or should have to.
Sarah, Official Rep
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Seeing their blessings from the $ you send is worth the wait!! This is my girl from Burkina Faso on the left and my girl from Tanzania on the right. I pray you get your pictures soon.
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Also sent 300 dollars as a family gift to Burkina Faso and received a photo and letter with items purchased but no exact amounts.
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"I bought a pink shirt that I like a lot (probably the jacket in her hand), I also bought some boots, some shoes for school and some kitchen toys that I played with my sister, and I share my kitchen with them."
But yes, you're probably right, that what she is wearing is also new and I think there are 2 jackets in her hands. What's neat is the American types of cereals she purchased which I think she meant by sharing with her sister. Canned food.... not sure what this .
This was purchased for Megan for her birthday in Bolivia--- 100 dollars.
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I sent a birthday gift to my child Emicah Paja (PH8400641) of $60. Her acknowledgement letter was late, I was told, because she forgot to mention the gift in her letter. Well, I finally got the letter today but there are no pictures! I'm wondering if they got lost in the process of sending the letter back to be re-written? I always send gifts $60 or over because I love the pictures so much. Could you please look into this for me? Thank you!
I have another letter from Princess Janelle (PH2960087) that was delayed for the same reason (forgot to mention her birthday gift in the letter). I want to make sure the pictures don't get lost with her letter either. If there's anyway you can check on the progress of that letter to make sure it has pictures that would be great!
Thanks for your help!
Sarah, Official Rep
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Update on Princess: I received the letter I was waiting on. It acknowledged a family gift that I had already received acknowledgment and pictures for. Probably the confusion lies here: I sent a gift of $60 for her birthday in June, and never recieved pictures or acknowledgement for that. I sent a family gift in august and received a letter and pictures. I was told there was a delayed letter because she forgot to acknowledge a gift so she was re-writing it. Since those gifts were so close together I'm guessing she got confused about which gift she was thanking me for.
Anyway, the short version is, the pictures for her birthday gift never came in, but I did receive the family gift pictures. Would you mind also looking into this? Thank you so much!! I'm sorry about all the hassle.
Sarah, Official Rep
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Sarah, Official Rep
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