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I have not received photos or a description of the gift purchased for the $110 gift to Luciana (PE5290573). Over six months ago I sent a check for $110, designated as a gift. Since the Compassion website provides increments of $10, up to $100, I asked (via chat) how to send the full $100. I was advised to send a check for $110.
I mailed a check for $110 with a letter, dated February 9, 2016. The last paragraph of the letter stated, "Enclosed is a check in the amount of $110, for Gelen Luciana Huaman Marcelo (PE-5299573). If she is not going to receive $100, please do not cash the check but notify me." Despite my specific request, the money was applied to my monthly support.
In a phone conversation I was assured that this problem was taken care of and that Luciana would receive the $100.
Also, I have received only one letter from Luciana (besides the pre-sponsorship letter) since sponsoring her in June, 2015. I have written six letters this year. I thought the expectation was 2 to 6 letters a year. I have received one in 15 months.