Gift Send, but no Picture or Acknowledgement

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I have not received photos or a description of the gift purchased for the $110 gift to Luciana (PE5290573).  Over six months ago I sent a check for $110, designated as a gift.  Since the Compassion website provides increments of $10, up to $100, I asked (via chat) how to send the full $100.  I was advised to send a check for $110.

I mailed a check for $110 with a letter, dated February 9, 2016.  The last paragraph of the letter stated, "Enclosed is a check in the amount of $110, for Gelen Luciana Huaman Marcelo (PE-5299573).  If she is not going to receive $100, please do not cash the check but notify me."  Despite my specific request, the money was applied to my monthly support.

In a phone conversation I was assured that this problem was taken care of and that Luciana would receive the $100. 

Also, I have received only one letter from Luciana (besides the pre-sponsorship letter) since sponsoring her in June, 2015.  I have written six letters this year.  I thought the expectation was 2 to 6 letters a year.  I have received one in 15 months.

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Steve

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Posted 3 years ago

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Sarah, Official Rep

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Hi Steve! I am so sorry for the confusion and frustration in giving this generous gift to Luciana back in February. I can confirm that the full $100 was forwarded on to her after we spoke with you in March and that she did receive it. I also do see that the thank you letter from her is currently in process as we speak! We also have a second letter from her in process as well. As we have been transitioning to this new letter system, the number of letters sponsors have received has decreased because there is a backlog at the country offices. We are working as quickly as possible to get the letters from the children translated and sent to the sponsors, but we know how much this has tested the patience of sponsors who just want to hear from their precious kids. Rest assured that your letters from Luciana are being processed and will be in your hands very soon! I cannot wait for you to see what her family was able to purchase with your generous gift! Thank you for being such a bright light in their lives!
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Karen

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Seeing their blessings from the $ you send is worth the wait!!  This is my girl from Burkina Faso on the left and my girl from Tanzania on the right.  I pray you get your pictures soon.
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Jenny Kim

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He bought 1000 birr ($43) mattress, 350 birr ($15) trouser, 270birr ( $12) shoes and 250 Birr ($10) Netela for his grandmother and shoes for his brother and clothes for his sister. I actually sent $100 family gift and $30 birthday gift at the same time. So, these are around $115 worth of gifts.
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Patty

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Thanks Jenny and it's great that the center actually told you the exact amounts of what each gift purchased cost.  I have sent 100 dollars (birthday) to each of my 2 Compassion kids-- one in Bolivia and the other in Burkina Faso and I did get a thank you letter with items purchased and photo of what they bought  but no exact  amounts.  
Also sent 300 dollars as a family gift to Burkina Faso and received a photo and letter with items purchased but no exact amounts. 
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Jenny Kim

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My child listed the price for his stuffs and his grandmother's Netela, but not for his siblings. What did your child in BF bought with $300 family gift and $100 family gift?
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Patty

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We sent a 300 US family gift to our sponsor child , Julien in Burkina Faso end of November , 2016. We just received the thank you letter last week with a wonderful photo dated March , 2017-  his family was Blessed with a bicycle, a goat for breeding, a mobile phone, rice, corn, spaghetti, clothes, shoes, soap, cookies, candies, and milk.

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Patty

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"I bought a pink shirt that I like a lot (probably the jacket in her hand), I also bought some boots, some shoes for school and some kitchen toys that I played with my sister, and I share my kitchen with them."
But yes, you're probably right, that what she is wearing is also new and I think there are 2 jackets in her hands.  What's neat is the American types of cereals she purchased which I think she meant by sharing with her sister. Canned food.... not sure what this .
This was purchased for Megan for her birthday in Bolivia--- 100 dollars.
(Edited)

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