Hi Staci! Thank you so much for reaching out to us! I am sorry for the confusion about your Christmas donation. Because Christmas donations are combined and then divided evenly among every child in our program, the app does not recognize your Christmas gift the same way it would a birthday gift, child gift or family gift. However, I do show that we were able to process your Christmas gift this year.
I show that the most recent letter you received from Buze was in November 2019. Your child will write to you, every sixty days, after they receive a letter from you. If you write to your child consistently (at least once every two months), you may expect to receive letters about six times each year. If you have ever gone six months without receiving a letter, please let us know, and we can do more research into what happened.