Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: In Progress - Sponsor never got back
I have sent 3 gifts but my dashboard shows only 2. My child’s birthday is next month. How can I be sure she will receive my Christmas gift and birthday gift?
Posted 9 months ago
Sierra, Employee
Sierra, Employee
Thank you so much for sending us that info. :) I see on our end a total of three gifts that were sent. What gift is missing from your dashboard?
I think she means the place on the app where it counts how many gifts were given says "2" and not 3. It doesn't count the Christmas gift.
Sierra, Employee
I see! Thank you! Yes, the Christmas gift won't show as a "Gift given" on your app dashboard, since it counts as a gift toward a fund, rather than a gift directly for your child. Your child is still guaranteed a gift from that fund, it's just done a little differently. Is that what is missing, Patricia?
