Gifts

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  • Problem
  • Updated 7 months ago
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I have sent 3 gifts but my dashboard shows only 2. My child’s birthday is next month. How can I be sure she will receive my Christmas gift and birthday gift?
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Patricia Sardinha Salamon

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Posted 7 months ago

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Sierra, Employee

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Hi Patricia! According to our records, we did receive your birthday gift for your child early last month. Which gift that you gave is missing on your dashboard? I'm so sorry for this inconvenience!
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Patricia Sardinha Salamon

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I sent a first day is school gift, a Christmas gift and. A birthday gift. That’s 3 gifts and my dashboard shows only 2
(Edited)
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Sierra, Employee

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Thank you so much for sending us that info. :) I see on our end a total of three gifts that were sent. What gift is missing from your dashboard?
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Sarah Heacock Schreffler

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I think she means the place on the app where it counts how many gifts were given says "2" and not 3.  It doesn't count the Christmas gift.
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Sierra, Employee

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I see! Thank you! Yes, the Christmas gift won't show as a "Gift given" on your app dashboard, since it counts as a gift toward a fund, rather than a gift directly for your child. Your child is still guaranteed a gift from that fund, it's just done a little differently. Is that what is missing, Patricia?

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