Gifts for correspondent children

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  • Updated 2 years ago
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Any idea when we'll be able to send monetary gifts for correspondent children again (will we ever be able to)?
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Erin

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  • concerned

Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Erin! I just asked our tech team about this last week. Regrettably, it is on a long list of issues that need to be fixed and there are many things ahead of it. I understand that it is tough not having a timeline and I really wish I could give you one, especially since I am guessing you have correspondent children in mind that you would like to send birthday or Easter gifts. We do have a whole room full of developers who are working tirelessly on fixing issues in the new system. Regrettably, the only thing I can say is that this will get fixed as soon as it is humanly possible to do so.  :( Thank you so much for your patience and grace with us as we work through these issues.
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Erin

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Thank you for the reply. I do have correspondent children in mind that I want to send gifts to. I send birthday gifts every year. The next birthday coming up is on May 7th. I did send a card and some stickers, but I'm afraid she'll be disappointed with no gift. I asked that the money for my sponsored child in India be given to two of my correspondent children as family gifts. I'm not sure if the money was able to make it through before the issue came up. Will there be an announcement when the issue is solved? Hopefully, there will be a technology breakthrough soon :).
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Susan, Sponsor and Donor Relations, Social Media

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Erin, actually, I just heard on Friday that we were able to fix the issue with correspondent gifts. That said, your particular situation also requires a money transfer which is a process that is still delayed. I can see that there is a request to take care of that request as soon as possible but it is likely that this will still take a few weeks. I am very sorry for the delay but am hopeful that we are getting close to having this request completed. 
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Erin

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So I can give birthday gifts now? Awesome! Thank you! I'm not worried about the family gifts. I think they'll be a nice surprise whenever they get them.
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Shannon Massey, Employee

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Hi Erin,
Yes, this is correct! We are beginning to process the gifts that have been on the waiting list. So we would just ask that you wait a week or two before adding any additional requests. After that we should be good to go! :)  
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Bethany

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Did this also affect gifts to our sponsored children, or only to our correspondants?
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Bethany, this only affects correspondent children.

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