Gifts | Compassion International Customer Community

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I have sponsored a childfor 3 years. I contribute for his birthday and Christmas. I have never once gotten acknowlegement of gifts. I asked if he got my gifts, My most recent letter states he never got anything. I emailed Compassion and no response

Lynne Rose

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Posted 2 years ago

2 years ago

Susan, Sponsor and Donor Relations, Social Media

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Lynne, I am so sorry to hear that you have never received acknowledgment of the generous and kind gifts you have sent. I am saddened that this has been going on so long and can imagine that the frustration has built over the years. You should be receiving thank you letters within six months of when the gift was sent and I am so sorry that you did not receive acknowledgment in this timeline. I just sent an inquiry to research this issue for you and that he would be asked to write a thank you letter if he received these gifts.

We very behind in responding to emails due to recent high volumes. Regrettably, we are currently responding to emails from six days ago so if you sent your email in that time, we have not gotten to it yet.

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