Giving History is not showing all payments

  • 2
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I just logged into my account to check when I last made a payment for a child, and discovered that the giving history is not listing most of the payments I made this year. The credits under the commitments on the account summary page appear to be correct. Will the Giving History page be corrected before the end of the year? I would like to make sure all of my gifts and payments are listed. Thank you.
Photo of Beth

Beth

  • 276 Posts
  • 133 Reply Likes
  • like this should be corrected.

Posted 1 year ago

  • 2
Photo of Sandy Montoya

Sandy Montoya

  • 32 Posts
  • 43 Reply Likes
I have the same problem.
Photo of Shannon Massey

Shannon Massey, Employee

  • 1732 Posts
  • 300 Reply Likes
Good morning ladies, 

I am so sorry you are both experiencing this issue! I am having our processing team look further into this for you. Please know we will get this resolved as soon as possible. Thank you so much for your patience! 
Photo of Shannon Massey

Shannon Massey, Employee

  • 1732 Posts
  • 300 Reply Likes
Hi Beth!
I just received information back that this issue has been resolved. Please let us know if you have any other questions! :)
We are still working on resolution for your issue, Sandy! We will be in touch soon!. 
Photo of Rachel Hoffman

Rachel Hoffman

  • 93 Posts
  • 13 Reply Likes
I think I may have the same or a similar problem. I thought I had sent birthday money to three of my kids for September, but I didn't see it in the history. I then sent birthday money to two of the three whose birthday had not passed. But I'm still wondering what happened to the money from the first time I tried to send it. Did it just not go through? Or will Joel and Mireille be getting a double dose of birthday money this year?
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Hey Rachel! I do see birthday gifts for Joel and Mireille that were processed on September 13th. Are these the two you aren't seeing in the giving history, or did you give these gifts a few months ago for their September birthdays? How long ago did you try to send it the first time?
Photo of Rachel Hoffman

Rachel Hoffman

  • 93 Posts
  • 13 Reply Likes
I had tried to send gifts to Joel, Mireille and Micaela a couple of months ago, but I don't remember exactly when. I did the gifts for Joel and Mireille this month when I checked and didn't see the gifts I thought I had already sent. It's totally possible I didn't hit send though. Lately we've all been sick at my house. Between doctor visits and long naps, who knows what I did.
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Oh no! I hope you all are feeling better now. I know there is something going around where we are too. It can be miserable when the whole family is sick. :( 

This conversation is no longer open for comments or replies.