Giving history

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  • Updated 2 months ago
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I am wondering why you are showing that I am in arrears $114.00. I know when I first started out I was sponsoring a young man in India but there was a problem, so you gave me another child to sponsor but I did not change anything. So you need to explain why you didn't take the money out at that time. Please if we could get together on this I would like to have it resolved.

Thanks so much.

Yours Truly,
Patricia Kolodge
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Patricia Kolodge

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Posted 3 months ago

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Sierra, Employee

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Hi Patricia! Thank you so much for reaching out to us with your concern.

I sincerely apologize for this mistake on our end; our records are showing that we are missing two months of sponsorship for Rodenie, but you're not actually missing any months of sponsorship for her. This happened because of the odd overlap between when your India child left the program and you were assigned Rodenie. I have taken care of adjusting that for you today, and that should be reflected on your online account within the next few days.

There's also one other donation our system says we're missing, and that's Fannery's birthday gift that was supposed to process in September. According to our records, it looks like it never went through. Would you like us to close that open invoice or process that gift for you? Please let us know how best we can serve you, and we're happy to help!
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Sierra, Employee

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Hi Patricia, I just wanted to follow up with you on this issue! Did you still need assistance with your account balance?

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