God is good, problems at this time writing children

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  • Updated 2 years ago
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God be praised, sorry it seems i cannot write the children i am being used to sponsor, i think it has been like this a couple weeks now? Sorry i know there was a problem with cards charged a few weeks ago, may God guide and bless you all in Jesus name
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loveJesus brian

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hello LoveJesus Brian! I am so sorry you hare having trouble writing to your children right now :(. I'm happy to help get this issue corrected for you, but I am not able to find your account. Do you know your sponsor number?
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loveJesus brian

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God is good, God bless you, thanks for helping, yes the sponsor number is 3971105 i hope i can write them more frequently. I have two questions, if sent in spanish can i explicitly acknowledge that no need for translation is necessary other than of course to moderate or supervise, thanks for looking into things and not sure if you are able to help with that, and how long do letters normally take to arrive? God bless you in Jesus name
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Adam

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Hi loveJesus Brian! I just tried using the letter writing tool on the website using Chrome and it seems to be working fine. Have you tried logging out of your account and clearing your cookies and cached files in your browser and logging back in? If not, hopefully that will fix it. God bless you too!
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loveJesus brian

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God is good, God guide us and use everyone for His glory, bless you, sorry using on a new browser no it is not working on any browser right now tried on a fresh browser again. It has been like this for a couple weeks now i think, no worries have a restful saturday though hope to write the children soon, God bless you have a nice weekend in Jesus name
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Sarah, Sponsor and Donor Relations, Social Media

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LoveJesus Brian, the error you are getting usually comes up for sponsors when our staff is working on the website to correct bugs and issues sponsors have been having. Are you trying to use the site during different times of the day or night, or using it mostly at night? That could also be part of the problem, because that is when our staff is usually working on the issues. If it still won't work after trying it at a different time of day, please let me know so we can investigate the issue for you.
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loveJesus brian

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God is good, thanks for responding Sarah yes tried at many different times of day on different browsers over the past few weeks. I work in web development as a trade, it seems like a backend issue of some sort. God bless you in Jesus name
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loveJesus brian

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Susan, Sponsor and Donor Relations, Social Media

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Hi loveJesus Brian! I just wanted to follow up with you and check to see if you are still having issues sending letters. Let us know if there is anything we can help with at this time.

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