God is good, problems at this time writing children

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  • Updated 3 years ago
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God be praised, sorry it seems i cannot write the children i am being used to sponsor, i think it has been like this a couple weeks now? Sorry i know there was a problem with cards charged a few weeks ago, may God guide and bless you all in Jesus name
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loveJesus brian

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Posted 3 years ago

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Sarah, Official Rep

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Hello LoveJesus Brian! I am so sorry you hare having trouble writing to your children right now :(. I'm happy to help get this issue corrected for you, but I am not able to find your account. Do you know your sponsor number?
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loveJesus brian

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God is good, God bless you, thanks for helping, yes the sponsor number is 3971105 i hope i can write them more frequently. I have two questions, if sent in spanish can i explicitly acknowledge that no need for translation is necessary other than of course to moderate or supervise, thanks for looking into things and not sure if you are able to help with that, and how long do letters normally take to arrive? God bless you in Jesus name
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Sarah, Official Rep

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Thank you, loveJesus Brian! I found your account. Can you tell me what exactly is happening when you try to write your children? Which browser are you using? Have you tried to use a different browser? Any information you can give me would be helpful :). The letters will go through our translation for quality check whether they are in Spanish or not. We don't have a way for them to bypass that step. Right now, letters take between two and three months to arrive once you send them.
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loveJesus brian

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God be praised, His name be hallowed God guide us and bless you, it says the following:


You cannot write a letter at this time. We are either experiencing technical difficulties or you are currently not sponsoring any children. If you are sponsoring children please reload the page or try writing again later.


If not, please sponsor a child today.



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will try in another browser too but i have used this one in the past, God guide us and bless all the children in Jesus name
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loveJesus brian

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God be praised, yes other browser is not working either (firefox on linux nor chrome on chromebook) it has been like this for some weeks now, God guide us and be with you and all our family in Jesus, in Jesucristo's name
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Adam

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Hi loveJesus Brian! I just tried using the letter writing tool on the website using Chrome and it seems to be working fine. Have you tried logging out of your account and clearing your cookies and cached files in your browser and logging back in? If not, hopefully that will fix it. God bless you too!
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loveJesus brian

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God is good, God guide us and use everyone for His glory, bless you, sorry using on a new browser no it is not working on any browser right now tried on a fresh browser again. It has been like this for a couple weeks now i think, no worries have a restful saturday though hope to write the children soon, God bless you have a nice weekend in Jesus name
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Sarah, Official Rep

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LoveJesus Brian, the error you are getting usually comes up for sponsors when our staff is working on the website to correct bugs and issues sponsors have been having. Are you trying to use the site during different times of the day or night, or using it mostly at night? That could also be part of the problem, because that is when our staff is usually working on the issues. If it still won't work after trying it at a different time of day, please let me know so we can investigate the issue for you.
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loveJesus brian

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God is good, thanks for responding Sarah yes tried at many different times of day on different browsers over the past few weeks. I work in web development as a trade, it seems like a backend issue of some sort. God bless you in Jesus name
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loveJesus brian

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Susan

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Hi loveJesus Brian! I just wanted to follow up with you and check to see if you are still having issues sending letters. Let us know if there is anything we can help with at this time.

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