Have not received letters by mail

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  • Updated 2 years ago
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I have received the letters online but not by mail. One from Alan on 9/14/16 and 2 from Yurem on 9/20/16.
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John

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Posted 2 years ago

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Jenny Kim

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I didnt receive 2 letters that i received online, but not mail yet.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi John! I just resubmitted those two letters to be printed and mailed to you again. Thanks for letting us know! Jenny, how long ago did those letters appear online? If it hasn't been more than four weeks, I would encourage you to wait just a bit longer for them to arrive.
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Jenny Kim

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Hi Sarah!
The letters are from 9/9 and 9/13. Were these mailed to my house?
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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No, Jenny, they were not mailed to your house. Your letter preferences are set to receive an email of the letter image and the physical original letter. We have not yet been able to start sending the original letters from the children. For now, you will only be receiving the emails until we are able to start sending out the original letters.
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John

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Thank you

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