Haven't heard from my child in over 6 months

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I want to inquire about me and my husbands child, Vincent. We've been sponsoring him for 14 months now and I haven't heard from him in 6 months. I'm assuming he is getting our letters but it's hard to build a relationship with him when we are not sure if he is getting our letters or when we don't know how he is doing. We enjoy sponsoring Vincent and we trust that it is making a difference but we would love to hear from him! Can someone look into this?
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Leia Davis

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Posted 2 years ago

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Christina, Employee

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Leia, I'm so sorry to hear that you haven't received a letter from Vincent in a while :(. Our children's letters are so precious; I understand how hard it is to go a while without hearing from him. I agree, it is hard to foster a relationship if you are not able to communicate regularly through letters. I see that the last letter from Vincent was received on June 9th, so it will be 6 months from his last letter this Friday, December 9th. I will check on your account on Friday, and if I don't see a letter from Vincent, then I will be happy to send an inquiry. If we need to send an inquiry, then the field office will ensure Vincent is doing well and ask him to write another letter. It would take 6-8 weeks to receive a response, and we would be in contact with you as soon as we would hear back. However, if we receive a letter from Vincent in the next couple of days, then we will not need to send an inquiry :). I hope you hear from your sweet boy very soon!! 
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Luke Davis

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We would like to send an inquiry now.
(Edited)
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Susan, Sponsor and Donor Relations, Social Media

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Luke, thank you so much for following up again! I am so sorry that we did not follow up with you to give you an update. You are exactly right that it is six months and under normal circumstances I would sent that inquiry right away. Regrettably, we are currently processing system updates and are unable to send any inquiries until Wednesday. Please rest assured that I have a note on my calendar and will be sure to follow up with you to let you know I have sent that inquiry. Again, I am so sorry for the wait on letters. 
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Leia Davis

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This reply was created from a merged topic originally titled havent heard from child in over 6 months.

This is the third inquiry I have sent, but i have not heard from my compassion child in over 6 months now. I was told to inquire after Friday, December 9th, if I had still not heard anything. I am receiving plenty of compassion mail but none of it is from my child.
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Sarah, Sponsor and Donor Relations, Social Media

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Leia, Susan responded to Luke last night. As soon as we can send an inquiry on Wednesday, Susan will be doing so. She has it set on her calendar to get that inquiry done for you immediately!
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Susan, Sponsor and Donor Relations, Social Media

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Leia and Luke, I wanted to follow up with you both and let you know that I sent an inquiry this morning to request that Vincent writes another letter to you as soon as possible. We look forward to getting that letter to you in the coming weeks and will be sure to follow up with you as soon as we hear back from Togo on this inquiry.

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