haven't heard from my child in over 6 months

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Hello,
I am wondering if my child is even still part of the program as I haven't heard from her in over 6 months. I sent money for birthday and Christmas. I know from other sponsors that they usually get some information about what the family bought with the extra gift money, and have not seen this either.
I was the last one to write and have heard no response. If my child is no longer part of the program, where is my money going? Would love to hear back from Compassion and see if they can check in on her and see if there is some kind of problem going on.
Thank you,
Kristen Redd
My child's name is Maruja del Carmen Epifania Huaman (PE3400606) and my sponsor number is 3746821.
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Kristen Redd

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Posted 3 years ago

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Sarah, Official Rep

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Hi Kristen! I am so sorry you haven't heard from Maruja in quite a long time :(! As far as I can see, she is still in the program and enjoying all the letters you have written to her. We did actually process a letter in March, which sounds like it may not have reached you! I have a copy of it that I am sending to you in an email as we speak. Thank you so much for blessing her with your sponsorship and the extra care and love you put into your commitment with special gifts and letters :). I know your investment is truly bringing a wonderful amount of encouragement and hope into her life!
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Kristen Redd

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Sarah,
I did receive your response in my email. You said my letter would be resent, but that was almost 3 weeks ago and I still haven't seen anythingat all in the mail. I REALLY would like to have the actual letter my child wrote and be able to write her back.  Is there something going on??? 
It is frustrating for sponsors when they are asked multiple times to give Christmas and birthday gifts, which I did (my child's birthday is on Christmas-I picked her because my birthday is on Christmas as well) and then hear nothing from them for almost 9 months. It's irritating to me that I have received probably 20 letters from Compassion asking me to sponsor more children and give extra gifts when I haven't received confirmation or any acknowledgment for the gifts I have already given. If there's an issue with Compassion getting the letters out in a timely matter, I hope this is resolved quickly. 
Could you please check and see if Maruja's letter has been resent to me? Thank you.
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Sarah, Official Rep

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Hi Kristen! It looks like Emily just emailed you back and I have also requested another copy of Maruja's letter to be sent to you. It's possible that the first copy I sent to you is still on its way, but I want to do everything I can to get this letter to you! I can completely understand how frustrating this situation is for you :(. Would you please let me know when you do receive the letter in the mail?
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annie

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Can you check mine also? IN7830533 bibin. It's been 6 months or so
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Amy

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Hi Annie! May I first just say that you are doing an amazing job with writing letters to Bibin! Thank you! It looks like the date that we received Bibin's introduction letter was January 25, 2016. We do have to wait until it has been 6 months to send an inquiry to his project about his letters because of the time it takes for letters to be received each way. Hopefully, a letter from Bibin will arrive soon. If you do not receive one by July 25th, please let us know, and we would be happy to follow up with his project.
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annie

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Ok great! Thanks for following up!
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annie

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Ok it's been 6 months and haven't received anything.. Can you check on this?
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Sarah, Official Rep

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Hi Annie! I am going to send an inquiry for you today. It will take between six and eight weeks for us to hear back regarding the inquiry, but you should see a new letter soon :).
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annie

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Thanks!
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Yesenia Blanco

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I haven't heard from my child in months too. I would like to know if he is still in the program.
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Emily

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Yesenia, I'm so sorry that Stevi hasn't written to you yet this year. You definitely should have had a letter by now. Our records do show that he's still active in our program and is doing well. But I'm sending an inquiry to our Indonesia office to ensure he's still doing alright and request that he write you a new letter :). Thanks for being so patient and still sending him loving letters! I know it means so much to him. We'll contact you once we hear back from our field office and have a new letter for you!
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Sandra Spinosi

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Hi Kristin, I have the same problem! I , too, have sent many letters to my child as well as a family Christmas gift and birthday gift. I have received only an introduction letter and one other letter in the past year. My child has not mentioned any of my gifts to him or his family, has not answered questioned I've asked him in my letters, and has not mentioned the bookmarks or stickers that I've sent. I am no longer sure that my child has actually received my letters or gifts and I cancelled my sponsorship last week.
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KristenH, Champion

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Hi Sandra, when did you send the gifts? You should receive a thank you within 6 months of sending the financial gifts.
I've sponsored several children over the years, and have to do a couple of inquiries but Compassion was always quick to get the information I needed. I've also had other sponsors take gifts to my kids when they went to visit their own sponsored children and am happy to say I received photos of my kids with their gifts.
I do hope that if it has been six months since sending the gifts you asked Compassion to do an inquiry so they make sure your child did get the funds and so that you could find out what was purchased!
Blessings, Kristen
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Sandra Spinosi

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Hi Kristen, thank you for your quick response! I sent a Christmas gift last October so it has been over 6 months. I sent a birthday gift in April. When I called to cancel my sponsorship, the person I spoke with was apologetic for my disappointments & frustrations, however, he did not suggest doing an inquiry. I guess my expectations were too high. I really did expect to hear from my child more than once a year. And, I did expect him to acknowledge the gifts. I don't need a thank you or even a picture of what his family purchased, just would've like to have known he did, in fact, receive them.
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Sarah, Official Rep

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Hi Sandra! Please accept my sincere apology for the disappointment in the correspondence with Wendjy over the past year that you sponsored him. You were doing a wonderful job encouraging him through your letters, which I'm sure might have made the lack of correspondence from Wendjy more frustrating. I do apologize that you never heard back regarding what his family purchased with your Christmas gift :(. You should have heard back regarding that gift by April, and the representative should have offered to inquire about it for you. I can confirm that Wendjy's family did receive your generous gift around Christmas time, though I don't have the information to tell you what they were able to purchase. I am so sorry that our ministry did not meet your expectations, but I hope that you will continue to pray over Wendjy to continue glorifying the Lord with his life as he grows up. If you decide to try sponsorship again in the future, we will work hard to meet and hopefully exceed your expectations. Blessings.

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