Haven't received a letter in over a year.

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I haven't received a letter from one of my sponsored children in over a year since his last (and first) letter.  Can someone please let me know if he is still in the program or why I may not be receiving letters?
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Valerie

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Valerie, you may be aware that we have been upgrading our systems since April 2016 and this has led to a slowdown of some of the letters and a speed up of others. Regrettably, it looks like there have been four letters that have gotten stuck at the country office from Thaison due to a system issue. I am so sorry you haven't been receiving them! I just sent an inquiry to work on this issue and speed up these letters' delivery. Thank you so much for letting us know!
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Valerie

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Susan - that is good to know and I'm glad all is okay with Thaison!  Thanks for looking into this.  Do you know if he has received all of my letters from last year?
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Christina, Employee

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Hi Valerie! Yes, I see that all of your letters to Thaison have been delivered to your sweet boy :).

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