Haven't received a packet or introductory letter from sponsored child.

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I have yet to receive an introductory packet or an introductory letter from my sponsored child. The $38 also has not processed through my bank account. I signed up to sponsor him at an event in early October at my church, and I am confused as to the delay in receiving a packet and a letter and the processing of the payment. Thanks, and God bless.
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Alex Davis

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Alex! I see that an account was just set up for you yesterday, but there isn't a child on the account. Can you tell me the child's number by chance? Did you turn in the sponsorship form at your church? I'd like to look into this further for you!
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Alex Davis

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Hi, Sarah. Yes, the sponsorship form was turned in at an event at my church. The child sponsorship number is HA-276-1482. Thanks for looking into this for me. 
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Susan, Sponsor and Donor Relations, Social Media

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Alex, I am so sorry but it looks like we did not receive the sponsorship information from your church. Could you please email me at socialmedia@compassion.com with your mailing address and phone number? I'll make sure the sponsorship is setup for you today so you can get started. Again, I sincerely apologize for any inconvenience this has caused.
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Susan, Sponsor and Donor Relations, Social Media

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Alex, I know I had been speaking with you and we were able to link Ismaelle to your account for sponsorship so I am closing this case. Let us know if you have any further questions or concerns.
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Mary Ann Santa Ana

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Hello, Unfortunately I have not received information regarding my sponsorship.  I went to the Colour Conference in LA in April.  My sister and I both decided to sponsor a child at the event.  Her introductory packet came in last month, but I am still waiting on mine.  $38 was deducted from my account last month, but still no sign of any paperwork. 

The child sponsorship number is KE081400398

Any information or help is appreciated. 
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Susan, Sponsor and Donor Relations, Social Media

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Mary Ann, I am anxious to research this further. I have found your sponsored child and he is still on hold from your event. Regrettably, I could not locate an account under your name. What name was the sponsorship placed under? 
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Mary Ann Santa Ana

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Hi Susan,

Sorry for the late response. The name I had put was Mary Ann Santa Ana.  If that doesnt work, try MaryAnn SantaAna.  Maybe the spaces between my name make a difference.  Please let me know any updates.  
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Susan, Sponsor and Donor Relations, Social Media

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Hi Mary Ann,

I was able to find your account. It looks like regrettably there was an error due to our recent upgrades and your sponsorship is still in process. I just forwarded this to our technical support team and we hope to have it resolved and your child sponsorship finalized shortly. I will email you your sponsorship information just as soon as this has been finalized. 
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Mary Ann Santa Ana

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Great! Thank you so much for your help, Susan! 

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