Haven't received any letters since last July.

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We sent our first letter to Maria Vitoria Sousa Araújo on June 24, 2017. We received one from her July 11, 2017. We sent out our next letter to her August 26, 2017 with pictures of our family. We never heard from her again. We also sent an additional Christmas gift. We are beginning to wonder if she is getting what we are sending. Please respond.
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Debbie Casuccio Arber

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Posted 10 months ago

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KristenH, Champion

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Hi Debbie, I'm another sponsor like you but maybe i can give some insight?
Children are required to write 2 times a year if their sponsor doesn't write. The more often you write, the more often they write. If a child has received a letter within 60 days, on letter writing day they'll write a response letter. So if you write monthly , you can expect to receive about six letters a year, once tour child starts getting your letters!
Letters do take some time to travel back and forth, especially if your child's project is in a remote location.
I would expect you'd receive a letter fairly soon! Do keep in mind though that sometimes a student may be sick or absent on letter writing day, and then it would be a longer wait to get that next letter. If you ever go more than six months without receiving a letter let Compassion know and they can do a check on your child for you.
As for the Christmas gift, I usually start hearing from my kids around March about what they got.
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Christina, Employee

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Hi Kristen! Thanks for your helpful answer. We appreciate you! 
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Christina, Employee

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Hi Debbie! We are so grateful that you responded to God tugging at your heart to sponsor sweet Maria. I hear your heart for this ministry and your desire to foster a meaningful relationship with your precious girl! I'm so sorry you have not received a letter from Maria since July of 2017 :(. The information and time frames that Kristen provided above are indeed correct :). However, since it has been about 6 months since you received Maria's letter, I am happy to look into this for you. Please rest assured that I have just sent an inquiry to our field office in Brazil. Our wonderful field staff will ensure that Maria is doing well and attending the program regularly. They will also ask Maria to write a letter. We will be in contact with you just as soon as we receive a response, and it may take up to 45 days for us to hear back from them. Thank you so much for bringing your concerns to us so we may help you. We appreciate your patience, and we look forward to being able to give you Maria's next letter! Have a blessed day!

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