Haven't received my introduction packet

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  • Updated 10 months ago
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I signed up to sponsor my child almost a month ago and I still haven't received the introduction packet, I got an email the day I sponsored her saying it would be here within 15 days and I was just wondering If it was running late, or maybe if it got lost in the mail if you could send me another copy? Thank you!
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Olivia Ann Fleck

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Posted 10 months ago

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Leah, Employee

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Hello Olivia. I am sorry that you did not receive your welcome booklet for Emani. I have asked to have this sent out for you. You should receive this within the next 15 days. I appreciate your understanding and patience. Meanwhile, I would encourage you to check out our free mobile app. On the app, you will be able to see Emani, information about her country and child center, you can write her letters and upload photos in to the letters too. It is a great way to correspond. Welcome to the Compassion family, we are very blessed that you chose to sponsor Emani with us. 

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