Haven't received my welcome packet

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  • Updated 1 year ago
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I sponsored a child Mauricio (ME081500416) on May 25th 2017 and I have not received my welcome packet yet. Is it possible to have someone check on this? 
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Micaela Trujillo

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  • anxious about the welcome packet getting lost

Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Michaela, it looks like your packet was sent on the 25. It can take up to two weeks for packets to travel in the mail so if you do not receive it by Friday, please let me know and I will re-order it for you. In the mean time, I am sending you an email with your sponsor number and information to setup an online account.
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Susan, Sponsor and Donor Relations, Social Media

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Hi Micaela! I just wanted to check in with you and make sure you received Mauricio's child packet. Please let us know if we may be of any further assistance. 

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