Having payment problems!

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
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I'm having a major issue with payments! When I got a new card, I didn't think to update the information on my Compassion account so I began to collect huge debts. It was very careless of me, and for that I sincerely apologize. I saw that I had a debt that I couldn't possibly pay off all at once, so I made one small direct payment with my new card. My information was updated and it seemed like my debt disappeared on my account. I assumed the debt had been cancelled somehow. But then I checked recently and my debt is still growing! I currently owe about $304. I'm so sorry but there's no way I can pay that off all at once....I'm not sure why my account isn't being charged normally because my card information's been updated...Please, what should I do? Of course I want to keep sponsoring my children but I don't have the money to pay off what I owe right away :(
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PockyRika

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Posted 2 years ago

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KristenH, Champion

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Hi there, I'm just another sponsor but wanted to let you know that the employees that monitor this forum should be able to help you after the weekend! 
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Susan, Sponsor and Donor Relations, Social Media

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Hi PockyRika! Yes, we are happy to help you start afresh with your sponsorhships! I just covered the amount that you had missed and it looks like you have been making the donations this month as you said so you should be good from here on out. God bless! 

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