Having trouble adding pictures and sending letters to my child through my smart phone. Please help! I have tried many times.

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  • Updated 4 years ago
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I have been wringing letters with the Compassion app and only 1 letter made it through. Lately it seems to be having trouble adding pictures and sending the letters. What can I do?
Christina
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Christina Espinosa Cooper

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Posted 4 years ago

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Sarah, Official Rep

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Hi Christina! I am so sorry the app has been giving you so much trouble when you are writing letters to your precious kiddo. This is a known issue that we are working to fix with the next update. Have you tried to log out and log back in or uninstall and reinstall the app? I'd encourage you to try both of those first to see if they help. Let me know if that does not work for you.
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Firedude

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This is happening with me too. From step #2 in the app I can choose the photo from any folder on my phone, the app goes to the upload screen and initiates the upload progress overlay, then without any error message, it drops the upload and goes to the letter writing selection menu with my three boys. The letter I'm working on IS tagged as "continue", and no data is lost. Just no photos get attached. This cycle repeats endlessly.
(Edited)
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Sarah, Official Rep

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Firedude, I apologize for the frustration our app has caused you. Like I mentioned above, we are aware of the problems sponsors are having when trying to add pictures to letters through the app. We are working to correct this as soon as we can. Sometimes, it can help to log out and back in or uninstall and reinstall the app. I encourage you to try both of those, but please let me know if they don't work for you. Thank you for making such an effort to write to your child! :)

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