Hello! The app shows that my sponsored child sent me a letter but I’m not being able to open it, there is a “X” on it as well...why is that?

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Hello! The app shows that my sponsored child sent me a letter but I’m not being able to open it, there is a “X” on it as well...why is that?
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Gabriela Montesuma

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Posted 3 weeks ago

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Sierra, Employee

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Hi Gabriela! Thanks so much for reaching out to us! When your letter has an "X" on it, it means the letter is still in the translation process. You will be able to view the letter once it is done being translated! :)