HELP

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  • Updated 5 months ago
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Archived and Closed

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Having issues with finding ANYTHING I need on this site! It's saying that I have not sponsored a child and I have. Also my last name is misspelled and I can't find anywhere to correct it. I just wanted to get online really quick and give my monthly donation. I've gotten very frustrated, someone please help me calm down and get my problems resolved.
Photo of Gloria Eskridge

Gloria Eskridge

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Posted 5 months ago

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Photo of Christina

Christina, Employee

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Gloria, I'm so sorry for any frustration caused by not being able to see your kiddo and other issues. Please know that I am happy to help you, and I can definitely correct your name for you. Regrettably, I was unable to locate your account using your email address. Will you please provide either your sponsor number, child's number, or the email address associated with your account? Will also please provide the correct spelling of your name so that I can fix this for you? Thank you, and I look forward to your reply. 

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