HELP!

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  • Updated 2 months ago
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I just started sponsoring Salahudi ID: ET033000055 and I wrote him about 2 weeks ago and it says that my letter is still being translated. The letter before that, he responded the very next day. Is this normal? How long does the process take?
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ORyen Mattas

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Posted 2 months ago

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Sierra, Employee

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Hi ORyen! Thank you very much for reaching out to us, and for sponsoring Salahudi! I am so sorry for any miscommunication about the letter-writing process. The first letter you received from Salahudi was actually a pre-written introductory letter that he wrote while waiting for a sponsor. Once you started sponsoring him, that letter was sent to you. Now, it will probably take anywhere from 4-6 weeks for a letter you write to be delivered to him, and vice versa. The process the children in our program use is still very manual, which is why it takes a while. I hope you receive another letter from him soon!