Help resolve this misunderstanding

  • 1
  • Question
  • Updated 2 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hey quick question . When I first learned of one of my sponsor children from the website it said she had a mother.... when I received the info packet it lists that her mother has died... and now she resides with her grandmother....did this happen recently? You see, when I sent my first letter I did introduced myself to her "mom". I guess my question is would the translator of the letter know of her situation? and protect her from this misunderstanding ?
Photo of gerald cerini

gerald cerini

  • 2 Posts
  • 0 Reply Likes
  • concerned

Posted 2 months ago

  • 1
Photo of Mackenzie

Mackenzie, Employee

  • 190 Posts
  • 26 Reply Likes
Hello Gerald! I am very sorry for the confusion. It doesn't look like her household information was changed recently, so I do not know how long ago her mom passed away. 
I am not sure if the translators will catch the error, as they are in our National Office and will not necessarily know Claudia's specific circumstances. However, it is likely that Claudia and her grandmother will know that you meant to address her grandmother (who is her mother figure in the household) and understand. You can definitely write another letter explaining what you meant, and this would be a good way to clear up the issue. 

This conversation is no longer open for comments or replies.