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I have done this twice now:( I cannot figure out my username and password for my account and I still havent received my packet of info. Last time my address was wrong now i dont know whats going on.
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Posted 2 years ago

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Christina, Employee

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Kayla, I’m so sorry to hear that you have not yet received your welcome booklet for sweet Francisco. It appears that his welcome booklet was originally sent to your previous address which did not include your apartment number. Please rest assured that I have requested to have his welcome booklet resent to your corrected address, so you should receive this in about two weeks. I'm sorry that you are also having issue logging into your My Account. I am emailing you now with your username and additional help with regaining access. Thank you for bringing your concerns to us so we may help you! Have a blessed day!

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