Helping happy | Compassion International Customer Community

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Little communication , sent 60$ gift never got a picture

jess

2 Posts
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thought I would hear more from my child I am sponsoring. not happy that I sent a gift and never received a picture of her getting it.

Posted 9 months ago

9 months ago

Sarah Heacock Schreffler

557 Posts
326 Reply Likes

How long has it been since you sent a gift? My experience is that it does take the full 6 months to get a thank you for gifts I have sent -- so I am pleasantly surprised if I get an acknowledgement before that. But the only gifts I have not had acknowledged were for children who ended up leaving the program (One had a parent pull them out, one graduated)

1 person likes this

9 months ago

Sarah, Sponsor and Donor Relations, Social Media

5100 Posts
1115 Reply Likes

Hi Jess! I'd like to help answer your questions regarding your gift! Can you please provide me with your sponsor number so that I can find your account and look into this?

9 months ago

jess

2 Posts
0 Reply Likes

PE051000451

2018-09-14T19:31:30+00:00

Leah, Employee

506 Posts
80 Reply Likes

Hello Jess! Thank you so much for generously blessing Briany with a monetary gift for her birthday. I am sorry if there is any confusion about how long the gift acknowledgement will take for your gift. The gift acknowledgement may take up to six months to receive. If you do not receive your thank you letter and photo by the middle of December, please let us know. I appreciate your understanding and patience. -Leah

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