Hi,I would like to change my request

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Hi, I have asked to be put on the list for two correspondence children. I would like to make my request more broad. I had asked for children who are young, between the ages of three to seven I think. I would now like to change the age to any age. My sponsor number is 00265360. Thank you
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Mr. & Mrs.Hughes

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Posted 1 year ago

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mark bowen

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I'm thinking you might want to correspond with children who can read and write. In my experience the people who oversee the letter writing aren't very diligent as liaisons who effectively and conscientiously communicate your and your child's words. 
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Susan, Sponsor and Donor Relations, Social Media

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Hi Mr. & Mrs. Hughes! As you requested, I have changed your two correspondent child requests to a child of any age. Thank you so much for your willingness to write to and encourage children in our programs! 

Mark, I am so sorry as it sounds like you have not had the best experience with the letters from your children. I do want to clarify that what Mr. & Mrs. Hughes are talking about is a different part of the letter writing process. Basically, what they are talking about is being part of our volunteer program to write to children whose sponsors are unable to write the letters. What I hear you talking about is the tutors who are helping the children write and the translators who translate those letters. Is that correct? If so, I would be more than happy to look into this further for you and hopefully help to improve your relationship with your sponsored children. Could you give me some more information about how the tutors and translators are not doing an effective job in you opinion? What exactly has been your experience here? Once I know what the issue is, we can come up with a solution together. 
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mark bowen

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Hello Susan, thanks for your reply. When I receive a letter from my boys, Tutor and Thanapat, it would be nice if there was some indication as to which of my letters they are in reply to; it's difficult for me to tell. Since December last I've sent 7 and 6 letters to Tutor and Thanapat, respectively, and have gotten back 2 letters from each in reply. On both occasions I received those same form letters with the check boxes which included, what seemed to me, a somewhat perfunctory personal note that, I admit, did touch on a couple of particulars in my letters but didn't quite meet my expectations. I thought that the intermediary, when answering my letter(s), would go over them, with the boys present, so as to ask and answer any questions and to address other items of information in my letters. It just seems to me that they could be a little more thorough, maybe I'm being unrealistic and expect too much.
Frankly, the problems and concerns over multiple issues written by others in this forum have been discouraging and I hoped I wouldn't be writing my own. I confess that I'm not an overly patient type, and to keep from obsessing about a matter, I tend to dismiss it from my mind - but I don't want to have that attitude with these boys so I've committed to writing them monthly and I do. Another issue that I'm puzzled about is the length of time required to wait for replies to letters and also acknowledgements of a monetary gift over $60. I'm thinking: "6 months . . . do they travel by water buffalo or what?"
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Susan, Sponsor and Donor Relations, Social Media

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Mark, 

Again, I sincerely apologize that your children's letters have not met your expectations. 

Regrettably, it is not possible to notate which letters the children are responding to at this time although I will make that suggestion for the future. One thing that might be helpful is that each letter has a label at the top which indicates the intention and type of letter it is. These symbols might give you a better idea of whether your child is trying to respond to your last letter or responding to a gift you had sent. 



We have designed stationary for younger children (about 1-10 years old) to help stimulate thought on topics that supporters might be interested in hearing from their child on. You may notice that each stationary is designed around themes such as health, household, center activities, etc. The younger child stationary also has space to draw or color. It looks like both Tew-tor and Thanapat are five years old so they have a tutor dictate their letters on the younger children's stationary. Your sponsored boys also are required to contribute their thoughts and drawings to each letter. I would suggest possibly underlining or highlighting your specific questions in your letters to the boys. That way, it will be all the more clear to them what you would like them to respond to in the next letter. 

Letters are traveling faster and faster with our new letter writing system. In fact, you may have noticed that Thanapat's last letter took less than a month to be delivered to you. Before our upgrades, letters took about three months to be delivered because they were all physically mailed and translated and the mail systems in developing countries are often not very efficient. In addition, gifts still take about two to three months to be delivered by wire (we send all of the funds to each country at the same time to save on wiring fees). This meant that with two to three months of gift travel time and two to three months of letter travel time, the maximum time it would take to receive a thank you letter would be six months. Regrettably, we are still stabilizing after the system upgrades so not all letters are traveling faster so we are keeping the six month maximum at this time. That said, you very well may receive thank you letters in three or four months rather than six. 

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