Hi I've a problem

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  • Updated 1 year ago
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Hi am trying to make my first payment for my sponsor child online and it telling me it can find my child
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Maria Durand

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Maria, I am so sorry to hear that you are having trouble making the first payment. How did you sign up to sponsor? If it was at an event, please note that it could take up to four weeks for your sponsorship to be finalized. You can speed things up by making the first payment here. That said, I want to make sure that everything is alright and your sponsorship has gone through. Please post your child's ID number so that we can help you further. Thank you so much for sponsoring!
(Edited)
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Maria Durand

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Her ID number is PE036300258
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Maria Durand

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Her ID number is PE036300258
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Maria Durand

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This reply was created from a merged topic originally titled Hi I really want to help a child.

Hi I really want to help a child
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Sarah, Sponsor and Donor Relations, Social Media

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Maria, I am seeing that Icelit is on your account as an active sponsorship now. You should be able to see her on your online account and also make that first donation for her by clicking on "Payment Options". If you still cannot see her on your online account, please let me know!
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Maria Durand

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What is my online account
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Maria Durand

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Can you just help me make my first sponsor payment now
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Shannon Massey, Employee

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Hi Maria, 

We will absolutely keep you in our prayers! I am so sorry to hear that you are going through a rough time with your health! We know that God is our healer and he will provide for you during this time of need. 

Secondly, $38 US dollars is equal to 102.60 Eastern Caribbean dollars. 

And lastly, I am so sorry you are still unable to get logged in using your username and password. I have sent you a private email regarding this. :)
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Maria Durand

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Thanks my sister
So about what you pass on my account this morning
So my child get her first month money
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Shannon Massey, Employee

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Hi Maria! 

I received your email and I want you to know how excited I am for you as well! You will be such a blessing to this beautiful young lady! :)

I see that your donation is on its way and should be finished shortly. 

Please let us know if we can do anything else to help you! God bless! 
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Maria Durand

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Yes I need to her from my child as so as possible
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Susan, Sponsor and Donor Relations, Social Media

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Maria, yes, a letter will be on its way as soon as possible! First letters typically arrive with in a few weeks to four months. 

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