Highlighting Questions in Online Letters

  • 1
  • Idea
  • Updated 2 years ago
  • Not Planned
Archived and Closed

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Just wondering if you could implement a way to highlight questions in our online letters. When writing letters by hand, I highlight my questions to make them stand out, so that, hopefully!, my children will answer them when they respond. With the online tool, the only way to make a question stand out is to separate it from the paragraph it is in. To me, this seems to interrupt the continuity of the letter. Could you add a highlighting tool, or train your proofreaders/translators to highlight the questions asked? Answered questions help so much in developing relationships with our sponsored children. Thank you!
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Laura Allen

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Posted 2 years ago

  • 1
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Beth

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I think this is a great idea. One way to make the questions stand out when writing online would be to type the question in all capital letters.
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Emily

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Hi Laura! This is a great suggestion and I like this idea! We encourage our sponsors to highlight questions because our staff are trained to watch for this. It would certainly be helpful to be able to do this in your online letters as well! I'm not sure what it would take to get this feature added but I'll pass your idea on to our web team for consideration :). 
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Laura Allen

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Thanks so much, Emily! :)
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Emily

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Great news, Laura! I just found out that in our new system, when your letters are being translated, the system actually recognizes questions and separates them out so that the child receives a list of questions you've asked. Now, they can easily know what needs answered in their next letter to you! So highlighting is not necessary any longer! :) 
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Laura Allen

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Oh, that's great! Thanks for researching that and letting me know, Emily! Hopefully, that means letters from the kids will be more personal, which would be such a blessing! :)
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Beth

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Emily, that is so good to know, that the new system automatically detects questions. Getting a list of questions should be so helpful to the center staff and the children, although I will say that the centers of my kids have done very well with questions. :-)

For letters sent by mail, I had no idea that we were literally suppose to use a highlighter on the questions - I had been underlining them. Good to know. Thanks.

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