How can I cancel my subscription? It is due to financial matter

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  • Updated 9 months ago
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Chinanigans TV

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Posted 9 months ago

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Christina, Employee

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Chinanigans TV, I'm so sorry to hear that you need to cancel due to a financial hardship that you are facing. Regrettably, I was unable to locate your account using your email address. Will you please provide your sponsor number, child's number, or email address? Also, Compassion would be happy to help you keep your sponsorship by covering your support for three months, and we can also temporarily reduce your sponsorship rate to $19 per month for the following five months. Please let me know if this would help you, and we'll happy to take care of this for you. However, if you still need to cancel, please let us know, and we will honor your request. I look forward to your reply! 
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Chinanigans TV

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Unfortunately I won’t be able to keep my subscription. My child’s number is ID030000239 . My sponsor number is 07813143
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Chinanigans TV, I completely understand. We are so sorry to see you go, but thank you for all you have done to support your child over the last six months! I have taken care of placing your child up for sponsorship again this afternoon.
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Kenzie Mikala Roark

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I need to cancel my subscription as well due to financial hardships. What do I need to do?
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Sarah, Sponsor and Donor Relations, Social Media

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Kenzie, I am so sorry that you are in need of canceling your sponsorship and that you are going through a difficult time financially:(. Since this is due to financial concerns, Compassion would be able to cover your support for the months of February through April and reduce your sponsorship rate to $19 per month for May through September. We would also take care of canceling your extra $7 commitment to our Highly Vulnerable Children's fund. Please let me know if this would help or if you still need to cancel.
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Kenzie Mikala Roark

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Thank you for taking care of this for me. I appreciate it!
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Caitlin Nyby

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I am also looking for a way to cancel my sponsorship due to financial reasons. What do I need to do?
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Sarah, Sponsor and Donor Relations, Social Media

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Caitlin, I am so sorry that you are in need of canceling your sponsorship :(. Since this is due to financial concerns, Compassion would be able to cover your support for the months of March through May and reduce your sponsorship rate to $19 per month for June October. Please let me know if this would help or if you still need to cancel.
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Caitlin Nyby

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I hate to say it but I still need to cancel :(
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Sarah, Sponsor and Donor Relations, Social Media

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Caitlin, I completely understand, and I have taken care of canceling the sponsorship for you today.
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Bridget Radke

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I will need to cancel as well, my husband and I each have a subscription and we are not able to meet the financial needs even after being credited. 
My sponsor number: 02683312
His sponsor number: 02637423  
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Sarah, Sponsor and Donor Relations, Social Media

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Bridget, I am so sorry that you need to cancel your sponsorships :(. I have taken care of canceling them for you today and placing the two children back up for sponsorship. Please let us know if we can help you in any other way.
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lisa

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Good Afternoon- I am in need of the above mentioned request as well. I had received notice that the child I had been sponsoring for 10 years was no longer in the compassion program and I was prompted to pick another child. I chose not to at the moment. However, I now see that I have been assigned another child, I am assuming through an auto assignment. I feel extremely bad "canceling" and even using that word when speaking about sponsoring a child, but can you please assist me with this? I wish I was not auto assigned a child to have prevented this. Thank you so much for your help, and I pray this child finds another sponsor quickly. My sponsor number is 01425731.
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Christina, Employee

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Lisa, I am so sorry for any misunderstanding or confusion on our part regarding whether you wanted to sponsor this new child or not :(. Please rest assured that we have removed this child and made him available for sponsorship once again. We are very thankful for all the love and support you have been able to give to Darwin. If you would like to sponsor another child in the future, we would be blessed to partner with you :). Have a blessed day!

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