How can I switch from automatic payments to mailed bills?

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  • Updated 1 year ago
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I need more time to come up with the funds to support my child, can my automatic be halted (so I doesn't come out tomorrow) and I get billed by mail?
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martha

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  • anxious.

Posted 1 year ago

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Shannon Massey, Employee

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Hi Martha! I would be happy to look into this for you. However, I am not able to locate your account using your email address. Can you please provide me your sponsor number, your child number, or your email address associated with this account? Thank you so much! 
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martha

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Thank you so much! The email was .... I don't have my sponsor information right now unfortunately:/
(Edited)
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Shannon Massey, Employee

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I am so sorry Martha, this email is not working either. We will be here for another hour. Do you think you can get it by then? If not, our phone lines will also be open until 5:30 mountain time, which is 2 hours from now. Our phone number is 1-800-336-7676. 
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peasandluvfromJO

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I need to cancel my sponsorship payments, as well. My sponsor number is 3878921.Could someone contact me to do this? Thank You, Karen
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Susan, Sponsor and Donor Relations, Social Media

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Karen, as you requested, I have stopped your automatic withdrawal. Please let me know if you need financial assistance for a time. We would be happy to cover three months' support for you. Also, please let us know if you are needing to cancel your sponsorship all together. Lastly, please let me know what form of contact that you would prefer - phone, email, here on the page?

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