How could i cancel my sponsorship?

  • 1
  • Question
  • Updated 5 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

As of recent some financial things have came up and i can't afford to pay. In the future i would like to continue but right now just isn't the best time for me
Photo of Kristen Schmick

Kristen Schmick

  • 2 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4922 Posts
  • 1087 Reply Likes
Kristen, I am so sorry that you are going through financial difficulties and need to cancel. If it would be of help and this is a temporary issue, Compassion would gladly cover your June through August donations, and you could pick them back up in September. Please let me know if that would help or if you still need to cancel.
Photo of Kristen Schmick

Kristen Schmick

  • 2 Posts
  • 0 Reply Likes
I would still like to cancel for now. Thank you for your help
Photo of Leah

Leah, Employee

  • 471 Posts
  • 68 Reply Likes
Kristen, I have cancelled your sponsorship of Teddy per your request. You will receive a confirmation letter in the mail. Thank you for having a heart to help a child in need and to make a difference in their life. We would be blessed to partner with you at a later time if your circumstances improve. 
Photo of Justin

Justin

  • 10 Posts
  • 0 Reply Likes
I told you to cancel my sponsorship... My account is overdrawn and the amount is -50 dollars. Please cancel my sponsorship as soon as possible. I can't tolerate this anymore. You took 38 dollars when my account was -12 dollars. Now it's -50 dollars. Please cancel that 38 dollar transaction. I even don't have money to pay back my college fee fine.....
(Edited)
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4922 Posts
  • 1087 Reply Likes
Justin, we had covered your sponsorship for several months with your agreement when you asked us to cancel the sponsorship. I can refund the $38 that was pulled out yesterday and cancel your account today since it sounds like this is not a good fit for you at this time. I am so sorry that you are going through a financial concern right now!
Photo of Justin

Justin

  • 10 Posts
  • 0 Reply Likes
I hope you have made it worse. It's now minus 84 dollars. I don't know what you're doing. Please rectify this issue. Yesterday it was minus 50 and now it's minus 84 dollars.....
Photo of Shannon Massey

Shannon Massey, Employee

  • 1731 Posts
  • 300 Reply Likes
Hi Justin, 
I am so sorry to hear that you are seeing an additional charge from Compassion. However, I am not able to see this additional charge on our side. I do show that we processed your refund of $38 yesterday which should have already credited your account. If you are still seeing an additional charge from Compassion, please send us an email with your bank statement attached showing this charge. This will need to be sent privately to socialmedia@compassion.com in order to avoid posting it here publicly. Thank you! 
Photo of Justin

Justin

  • 10 Posts
  • 0 Reply Likes
Sure.

This conversation is no longer open for comments or replies.