How do I add or change the name on my account?

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This is a duplicate post that could be confusing.

A lady from Compassion called me to tell me that my daughter cannot go on the trip to Kenya (which we've already paid for) because her name is not on the account. How can I add her to my account? 
Photo of LoriKasin

LoriKasin

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4922 Posts
  • 1087 Reply Likes
LoriKasin, I am so sorry for the hurt and confusion this call most likely gave you! We can get this corrected for you though. Will you please email me at socialmedia@compassion.com with your daughter's name and with the name of the representative you spoke with if possible. I cannot see any notes on your account (02436492) about a trip to Kenya or that anyone called you, so I can't get in touch with that person quite yet to see what is going on. Is this the correct account? I will absolutely put your daughter's name on the account if I need to.
(Edited)

This conversation is no longer open for comments or replies.