How do I cancel automatic payment?

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How do I stop my automatic payment plan? I never signed up for it to be automatic and didnt know it was until it came out of my account and overdrafted..... I wish I was told before now that when you sign up for a new sponsor you automatically get signed up for the automatic payment plan.....
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Becca Chabot

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Becca! I am so very sorry that this happened! We should only set your account up on automatic withdraw by request. This must have been done on accident, and for that I am so sorry! I would be happy to remove you from auto draft. Can you please provide me either you sponsor number, or child number? This will allow me to locate your account in our system. Thank you so much Becca. Again, I do apologize that this happened. We would also be happy to reimburse your overdraft fee if you are able to send us a copy of your bank records showing this happened. If you would like us to do so, you may email this to us at socialmedia@compassion.com. Thank you again for your understanding and patience with us! 
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Ronnie Duesing Jr

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I need to cancel automatic withdrawal as well. Child number RW036700452. Thank you. Ronald Duesing
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Ronnie! Just to be clear, I am stopping the automatic withdrawals today for you, but I am not canceling your sponsorship. If you are actually asking me to cancel your sponsorship, please let me know so that I can further assist you!
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Ronnie Duesing Jr

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Please cancel my sponsorship
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Christina, Employee

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Ronnie, per your request, I have cancelled your sponsorship of Fred. Have a blessed day! 
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Ronnie Duesing Jr

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Thank you
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Becca Chabot

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Thank you! Sponsor number is 02040838
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Shannon Massey, Employee

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Good afternoon Becca, 
Again, I am so sorry for having placed your account on automatic withdraw accidentally. I have now resolved this for you! Please know that we are still happy to reimburse your overdraft charge if you would like to send that to our email I gave above. :) 
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Zeenat Rasheed

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Please cancel my auto payments
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Susan, Sponsor and Donor Relations, Social Media

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Zeenat, as you requested, I have cancelled your automatic withdrawal. Please note that your sponsorship of Pierre in Togo is still on your account. Let us know if we can help in any other way. 
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Zita

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I would like to cancel my monthly automatic account and sponsorship.
Can you please help?
Sponsor Number: 0770341

Child Name: Benedicta Yeboah
Ghana
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Susan, Sponsor and Donor Relations, Social Media

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Zita, please see my response below.
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Zita

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I would like to cancel my monthly automatic account and sponsorship.
Can you please help?
Sponsor Number: 0770341

Child Name: Benedicta Yeboah
Ghana
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Susan, Sponsor and Donor Relations, Social Media

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Zita, I am sorry to hear that you are faced with such a difficult decision but I can certainly help you with whatever you need to do today. Please let us know if we could have served you better as a sponsor or if you have any feedback for our organization. If this is due to a short term financial difficulty, we do have some options that may be able to help you to keep the relationship that you have with your child. For example, we could cover your support for three months and then lower your support amount to $19 for five months. Please let me know if this would help. If not, let me know and I will make your child available for another sponsor. 
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Brittany Richmond

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Hello, I as well need to cancel my sponsorship to my child. A tough decision, but one needed to be made. Number is 07467620. Thank you for all you do. 
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Susan, Sponsor and Donor Relations, Social Media

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Brittany, thank you for letting us know. As you requested, I have made your sponsored child available for another sponsor. We appreciate all the love and support that you have provided for Rebecca over the last year. God bless you!
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Zita

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Thank you for your reply, I want to cancel my sponsorship permanently.
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Zita

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Susan, please inform me here, after you canceled the auto payment.
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Jason Rahman

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Can you cancel my account. I’ve lost access to the email we set the account up with along time ago and haven’t sent or received letters in years. Also the child will be 18 in may. We’ve just been having auto paying. Sponsor/donor #2423546
We’ve got a son overseas and 2 daughters in college and it’s just too much at this time. Thank you
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Jason, I am so sorry that you need to cancel your sponsorship, but I completely understand and have made your child available for sponsorship again today.
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Jason Rahman

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thank you
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Zachary Dylan Hudson

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I’d also like to cancel my sponsorship due to long term financial issues. My sponsor number is 08024218
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Susan, Sponsor and Donor Relations, Social Media

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Zachary, as you requested, I have made your child available for another sponsor. Thank you for letting us know.
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Sam Wickert

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Hi, could you cancel my autopayment method? I am not making enough to afford this monthly :(
My sponsor number is 08128790
Please don't cancel my sponsorship, I would still like to try and donate when I can.
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Susan, Sponsor and Donor Relations, Social Media

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Sam, I am so sorry to hear that you are not making enough to afford this right now. :( That's tough. As you requested, I have stopped your automatic withdrawal. Also, I noticed that you have an extra commitment to the HIV/AIDS Response Fund. Please know that this extra $7 commitment is not required to sponsor a child and is not specifically for your sponsored child. You might consider taking a break from giving to this fund. Also, we would be happy to cover a months' support for you or lower your support amount to $19 per month for five months if it would help you in this time. Let me know if any of these options would be helpful to you. God bless!
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Noemi Arreola

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I need to cancel my sponsorship as well. I'm not financially able at the moment, but hopefully I will be able to sponsor again in a few years. My sponsor number is 07809240.  Thank you
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Sarah, Sponsor and Donor Relations, Social Media

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Noemi, I am so sorry that you need to cancel your sponsorship right now. As it sounds like this is not a short temporary setback, I have gone ahead and made your child available for sponsorship again this morning. We would be honored to partner with you again in the future when you are able to!
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Noemi Arreola

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thank you unfortunately I'm going through financial hardship at this time. thank you for your help. what will happen with balance due? I cant not afford to pay it at this time.
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Christina, Employee

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Noemi, please rest assured that you do not need to worry about your past due balance. We have a special fund that other sponsors donate to that ensures we are able to help out other sponsors experiencing financial hardships. Thank you for the time you were able to bless your child. We pray that God blesses you with His financial provision and favor. 
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Debi

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I would like to continue sponsoring, but cancel automatic withdrawals. Would you please make that change for me?
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Sarah, Sponsor and Donor Relations, Social Media

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Debi, I just canceled the automatic withdrawal for you this morning :).
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Bethany Whitecotton Otto

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I am trying to get out of credit card debt and I need to cancel my automatic charges from Compassion.  My sponsor number is 07475969.  My daughter signed up at a concert using my card but she can't afford it, and I am left with the charges going on my card.  Thank you.
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Christina, Employee

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Bethany, I'm so sorry to hear that you are facing some financial hardships. I understand and respect the challenge of becoming debt free, and I sincerely pray that God blesses your finances. God is so good, and He is faithful to provide! Per your request, I have removed your card from Jennifer's account, and I have stopped the automatic donations. Would you like us to cancel the sponsorship of David as well, or will Jennifer be taking over the financial commitment?
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Bethany Whitecotton Otto

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Jennifer is a college student who is completely broke so she won't be able to take it over, I'm afraid.
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Christina, Employee

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Bethany, I have taken care of cancelling Jennifer's sponsorship of David, and you should receive a confirmation in the mail in about 15 days. We appreciate the difference you and your daughter have made in David's life! If you would like to sponsor another child in the future, we would be blessed to partner with you. God bless you!
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kubojiri360 .

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I would like to cancel my auto payment. I made a payment this month but auto payment attempted to take another payment twice. My account now shows that my account is credited $76. I will continue to sponsor my child but will do so on my own rather than auto payment.
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kubojiri360 .

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My child’s ID number is TG070800255.
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kubojiri360 .

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My sponsor number is 07859140
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Christina, Employee

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kubojiri360, I'm so sorry for any inconvenience or frustration caused by the automatic payment plan processing your monthly donations for Ami. Please rest assured that I have removed the automatic payments. As you know, you do have a credit of $76, so will not need to make a donation until September. However, if you prefer to have these funds refunded back to you, please let us know, and we would be happy to help you. Have a blessed day!
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Andrea Curtis Carver

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How do I cancel my sponsorship? My sponsor number is 07575765.
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Madison

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Andrea, I am so sorry to hear that you are thinking of cancelling your sponsorship with Ecin! :( Please let us know if there is any way that Compassion could have done to help serve you better. If this is due to a financial concern, we may be able to assist you. Compassion is able to cover the next three months of your sponsorship. This would cover the months of June through August, and your sponsorship would start back up in September. Would this help? Please let us know and we will honor your request either way. 
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Christina, Employee

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Andrea, I see that you have posted in more than one place on our online help forum. Therefore, I am responding to you here as well. Per your request, I have cancelled your sponsorship of Jeslin, and you will receive a confirmation in the mail within 2-3 weeks. Thank you for the time you were able to bless her with your sponsorship. Have a blessed day! 
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Becky Rivera

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Hello, unfortunately i need to  cancel my automatic payment and sponsorship. Child number is: EC058900400. Please confirm once cancelled. My email is Beckyesther2011@gmail.com
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Becky! I am so sorry that you need to cancel. How long ago did you sponsor Linda? I don't show that she has a sponsor, making me believe you may have just begun the sponsorship recently. It does take a few weeks for us to receive and process new sponsorships.

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